You are already enrolled in automated phone call and email alerts as long as we have your correct phone number and email address on file. To sign up for text alerts, please contact us during business hours.
With this service, automated calls, texts, and emails will be used to contact you for transaction verification.
-Automated telephone calls will provide the ability to reply on your phone.
-Automated emails will provide a phone number to call for verification.
-Once enrolled, text messages will provide the ability to reply via text. Please note, we will only ask for a “YES” or “NO” response via fraud alert text. Our fraud alert texts will NEVER ask for personal or PIN information.
If suspicious activity occurs when using your debit card, you will have the option to state whether this activity is fraudulent or not. If you confirm that the transaction is not fraud, you can continue to use your card as usual. If you respond that it is fraud, your card may be frozen to prevent further fraudulent activity from occurring. You will then receive a response with a case number and phone number to call. Please note, the case number may be required to verify your identity.
You can opt out of any of these automated services by calling 833-735-1894 after business hours or by calling Maine Highlands FCU at 207-924-5544 or 888-806-6920 during business hours. If you choose to opt out, MHFCU will still continue to contact you regarding fraud alerts during business hours.